Financial safety. By design.
Do you know how to control someone through their money?
Financial abusers do.
Let’s shine a light on their tactics and make it harder to inflict harm.
Wondering how your products and services may be weaponised for domestic and financial abuse?
And what can you do about it?
Since uncovering abusive messages sent through e-payments in 2019, we’ve used safety-by-design assessment frameworks and we know they work.
We tailor our approach to your sector to identify options to protect your customers, whether for one organisation or across an industry.
Don’t wait for bad publicity or regulatory action to act.
We’ll help you redesign customer experiences for life’s vulnerable moments, building trust, advocacy and social impact.
Get started with a masterclass, diagnostic report, or partner with us for a custom program.
Masterclass.
This face-to-face or virtual masterclass outlines the three-step process to improve financial safety for your customers.
You’ll leave with an understanding of financial abuse, how products and services may be misused to cause economic harm, and tips on how to design for safety, support your team and focus on perpetrator accountability.
Discovery workshop.
Bring together a team from across your business to develop a roadmap for change. We’ll help you develop a shared understanding of financial abuse in your business context and how you can protect and support your customers. You’ll leave with an understanding of any gaps in policies and practices, awareness of the three-step financial safety by design framework, and recommended next steps.
Diagnostic report.
Is your business or industry exploring how to support customers experiencing domestic and financial abuse and provide better and safer outcomes?
Our diagnostic report outlines customer needs and safety considerations and equips your team with the implementation roadmap to promote empathetic and secure product and service design.
Custom program.
We partner with you to create a tailored program that fits your needs. Whether it’s providing strategic advice, crafting a strategy, delivering education and training, or overseeing implementation, we’ll work with you every step of the way to ensure meaningful, sustainable impact.
Our lived experience research partners.
We work with trusted, strategic partners to empower your business to prevent and respond to domestic and financial abuse. Our partners with deep expertise in women’s safety provide trauma-informed and ethical practices to understand the diverse experiences of people with lived experience of domestic and financial abuse. Our partners in the community sector provide insights and advice. Together, we work as a financial safety collective.
